Here’s a classic example of the many differences between browsing the web and shopping for ski equipment online and visiting your local alpine shop.
As the owner of Massachusetts-based outfitter Country Ski & Sport, Ray Stenson has seen it.
“Every day,” he said exasperatedly. “Every day.”
Case in point: In walks a customer one day to one of Country Ski’s three stores in the Boston area with a problem. It seems the “size 11” boots that he or she purchased online are somehow three sizes too big. Now, just how could that be considering the customer wears a size 11 sneaker? Shouldn’t it fit? And can the folks at the ski shop fix the problem?