If the reservation system that Vail employed for its resorts in Australia and New Zealand earlier this summer is going to be the same process we utilize in North America, get ready for some frequent headaches.
Vail’s first attempt at utilizing a COVID-related reservation process led to long waits online with users trying in vain to reserve spots. Plenty of potential skiers and riders found the system frustrating, in many cases, failing to get the days they wanted. Some customers waited more than 12 hours for their turn to reserve tickets.
Mix in the early shutdowns the resort conglomerate enacted in Australia only after a few days of operation, and a fear for how the Epic Pass would work stateside started to percolate.
So, just how difficult will it be to get a reservation this upcoming season at a Vail-owned property?